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2020 Forever Resorts Loskop Marathon Series
Cancellation Policy and Procedure

21 May 2020

Gauteng, South Africa - A virtual meeting was held to determine the process moving forward with the 34th Loskop Ultra Marathon and 14th Loskop Wild Challenge in what has been a continually evolving and challenging time. A decision was reached that all entrants would be receiving a full refund for their tickets purchased.

With the health and safety of all entrants being the utmost priority, a unanimous decision was made on the 16th of March 2020 to cancel the Loskop Marathon Series amid the COVID-19 coronavirus pandemic and global spread thereof.

Based on the proclamation of President Cyril Ramaphosa on the 23rd of March 2020 that the country is in a nation-wide lockdown due to the COVID-19 pandemic, and the subsequent announcement of Risk-Adjusted Strategy Regulations effective from the 1st of May 2020 to contain the spread of coronavirus, have understandably caused much distress to many.

Kobus Tait, Managing Director of Forever Resorts South Africa and main sponsor of Loskop Marathon Series said "due to the overwhelming uncertainty of when sporting events may resume in future, we have utilised this time to deliberate the best options available to accommodate our dedicated running community".

Furthermore, a decision was made by the Loskop Marathon Series Committee that all entrants who have purchased race tickets for the race which was set to take place on Saturday, 18th April 2020, would be receiving a full refund for their ticket and any additional purchases made at the time of entry through the official channels of the Loskop Marathon Series, which will exclude any bank transactional fees incurred at the time of payment. Due to these unforeseen circumstances, the entrants of this year's Loskop Marathon Series will unfortunately not be receiving the popular Marathon shirt or race pack.

The refund process is set to begin on the 1st of June 2020 and the Loskop Marathon Office will be in communication with these entrants directly. No action will be required by entrants who utilised the official online platform as refunds will automatically be made to the debit/ credit card utilised at the time of entry, which upon verification is expected to reflect on the entrant's bank statement within four to five weeks. For manual payments, entrants will be contacted directly to arrange the relevant refund.

Any donations made by individuals at the time of entry will be paid to the relevant charity. All entrants are kindly advised not to disclose personal details such as but not limited to CVV numbers, ID or Passport Numbers, Pins, Passcodes, and to check that all emails which are received are from official peaktiming.co.za or foreversa.co.za email addresses. If you are unsure of an email or want to check its validity, please contact the Loskop Marathon Office on loskopmarathon@foreversa.co.za or loskop@peaktiming.co.za.

"Understanding the financial hardships that many households will endure over coming months, we feel this is the correct decision for all concerned following the impact of the COVID-19 pandemic within South Africa", said Tait.

At this stage, the Loskop Marathon Series Committee cannot announce a date for the next Marathon.

The Loskop Marathon Committee would like to thank each of the runners, supporters, volunteers and our valued sponsors for their patience and understanding in these unprecedented times, our thoughts and prayers are with all that are affected by this pandemic.